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Shipping Information

 

Domestic Orders

All orders are shipped from our New York location. Shipments are made within 1 to 4 business days. Guarantee shipping applies to orders shipped within the Continental U.S. (lower 48 States) only. Guarantee shipment 1 to 4 business days does not include the first 24 hours after placing your order. The first 24 hours is considered "processing time" and is not included in the delivery time-line. Business days are Monday through Friday. Saturday and Sunday are not business days and are not factored in when assessing 1 to 4 Business Day Delivery Guarantee. We are not responsible for delivery delays due to: a) Packages shipped to an “Undeliverable Address” b) Inclement weather such as storms or floods c) An act of God or anything else that is beyond our control. We offer FREE delivery (may depend on order total) within the Continental U.S. (lower 48 States) only. Orders are shipped via USPS First-Class Mail.

International Orders

All orders are shipped from our New York location. USPS First-Class International is the preferred international shipping method. It is the fastest and most cost effective method for most destinations. With this method: a) Expected delivery is within 6 to 10 business days b) USPS live rate will calculate the shipping rate based on weight and destination of the package c) USPS rates are generally lower than other options, but still very fast and reliable d) USPS is ideal for shipments going to the countries in the Middle East. International shipping options via DHL and UPS are also available. NOTE: Guarantee Shipping for 1 to 4 business days does NOT apply to international orders. The first 24 hours is considered "processing time" and is not included in the delivery time-line. FREE delivery does not apply to international orders. Additional shipping charges apply.

Returns

To return or replace an item: Contact Customer Service at service@vapetruebacco.com, provide your order number, Customer Service will issue you a Return Merchandise Authorization (RMA) number, write the RMA # on the package for return, follow any additional instructions provided by our staff, once your refund is initiated, it may take up to 2 or 3 business days for the credit to reflect on your account.

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