Age Verification

This Website requires you to be 21 years of age or older to enter

Congratulations! You still have your youth.

You must be 21 years of age or older to enter this site


Customer Service

 

What is your Return & Refund Policy?

30-Day Money Back Guarantee. Your complete satisfaction is our priority. If you are not completely satisfied with our product, simply return it within 30 days. Once we process your return, we will issue a full refund (domestic orders only*). To return or replace an item:

  • Contact Customer Service at service@vapetruebacco.com
  • Provide your order number
  • Customer Service will issue you a Return Merchandise Authorization (RMA) number
  • Write the RMA # on the package for return
  • Customer Service will issue you a pre-paid shipping label
  • Follow any additional instructions provided by our staff
  • Once your refund is initiated, it may take up to 2 or 3 business days for the credit to reflect on your account.
*Note: For international orders, we will issue a partial refund excluding shipping and handling.

Back to Top

 

 

How do I address an issue regarding a credit card charge?

Please contact VapeTruebacco.com via email at service@vapetruebacco.com or use our online contact form to send all pertinent information including a detailed message. A customer service representative will respond to your inquiry to resolve the issue. Please allow us to resolve the issue to your complete satisfaction before disputing any charges with your credit card issuer. Opening a dispute will result in delayed resolution.

Back to Top

 

 

Do you store customer credit card information in your database?

No. For your security and protection, we will never store your credit card or payment information in our database.

Back to Top

 

 

How do I post a comment or review regarding a specific product?

On the bottom of each product listing, there is a "Reviews" tab to post your review. Just click on the tab link to post your comment or review.

Back to Top

 

 

How do I post feedback or testimonial about your products or services?

You can submit your feedback or testimonial directly via email to service@vapetruebacco.com or use our online contact form.

Back to Top

 

 

Is it safe to use my credit card for online purchases?

Yes. We use a highly secure SSL encryption for all online transactions. The transaction between our website and your financial institution/credit card issuer remains safe and secure. Verified by GeoTrust, Inc.

Back to Top

 

 

What shipping options are available?

We offer FREE shipping (with orders over a certain amount) within the Continental U.S. (lower 48 States) only. Free shipping service is provided via USPS First-Class Mail. Domestic shipments are made within 1-4 business days. We also ship internationally overseas via USPS First-Class International, DHL, or UPS (Additional shipping charges apply). International shipments are made within 6-10 business days. NOTE: The first 24 hours is considered "processing time" and is not included in the delivery time-line.

Back to Top

 

 

How long does it take to receive my order?

Normally, it takes 1-4 business days for you to receive your package with domestic shipments. It takes 6-10 business days for you to receive your package with international shipments. However, due to inclement weather, expect delays as delivery time may be out of our control. NOTE: The first 24 hours is considered "processing time" and is not included in the delivery time-line.

Back to Top

 

 

How do I track my order?

Once your order is ready to ship, we will send you an email order status update including a tracking number.

Back to Top

 

 

Do you ship internationally?

Yes. We ship internationally via USPS First-Class International, DHL, or UPS (Additional shipping charges apply). Expected Delivery within 6-10 business days. NOTE: The first 24 hours is considered "processing time" and is not included in the delivery time-line.

Back to Top

 

 

How do I cancel my order?

You can cancel your order within 12 hours after placing your order by contacting us via email at service@vapetruebacco.com.

Back to Top

 

 

Are children allowed to make purchases on www.vapetruebacco.com?

No. Truebacco products are sold only to adults of legal smoking age. VapeTruebacco.com does not collect or solicit personal information regarding children or anyone under the age of 21. If we discover that we unknowingly obtained any information from a minor under the age of 21 via order placement or otherwise, we will delete the information and close the account immediately. If you believe VapeTruebacco.com has any information regarding anyone under the age of 21, please notify us at service@vapetruebacco.com.

Back to Top

 

 

Do you sell to Retailers?

Yes. Please refer to our "Wholesale" section for more information.

Back to Top

 

 

Do you offer free samples?

No. New FDA regulations prohibit us from providing any free samples. Therefore, we are required to charge a price for samples.

Back to Top

 

 

What is your Backorder Policy?

While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, we will ship any in-stock items in your order immediately and then notify you via e-mail regarding which items are backordered. We will then ship these backordered items at no additional cost as soon as it becomes available in order to complete your order.

Back to Top

 

 

LiveZilla Live Help